The return policy depends on the item you bought because each manufacturer and Brand has a different policy.
Here is a direct link to the page containing the shipping & return policy details for the various products in our store > https://www.polefitnessdancingshop.com/shipping-returns/
Order cancellations are possible in some cases and not in others. We process and ship as quickly as possible and once the items begins the processing phase, we can't always get it stopped before it ships. Thanks for your patience and understanding.