The DVD included in the pole kit is an installation instruction DVD and sometimes gets scratched in the shipping process unfortunately.
We provided a link to an installation video via email in advance for this reason. It was emailed at the same time as your product tracking numbers.
For quick reference, ALL our dance pole assembly and troubleshooting videos can be found here => https://polefitnessdancing.com/dance-pole-installation/
The video instructions we provide are way better than the generic DVD provided in the dance pole package anyways : ) For this reason, we don't send out a replacement DVD when it gets damaged.
Additionally, some customers think that the DVD in the pole kit are the beginner pole dancing lessons included in their purchase. As stated in the product advertisement, the beginner pole dancing lessons in the kits are delivered digitally via a download link on your Completed Order Receipt. You can also log into your account to view your order details and access the download file from there.
Once you download the file, it will contain all the instructions to get registered and access you pole dancing lessons contained in your dance pole purchase.
If the above information doesn't help you, just always remember you can open a support ticket and we would be happy to assist : )