After you purchase your dance pole kit, your order goes into "processing". During this time, your dance pole and any other smaller items are packaged and prepared for shipment. Processing time usually take 24-48 hours on regular business days Monday - Friday, 8am - 5pm CST.
Once your order is processed, you will be emailed a "Completed Order Receipt". This receipt contains all the tracking numbers for your physical goods as well as a download file link to register to access the pole lessons included in your kit.
The download file will contain all the necessary links and steps to register and instantly access your online pole lessons. After downloading your personalized file, follow the website prompts to complete your registration.
The download file can be found in the following locations:
- On the order received page
- In the order email notifications
- You can also see download links in your ‘My Account’ page in the Shop if logged in
This process only takes a couple minutes and you will get instant lifetime access to your new video lessons : )
***IMPORTANT NOTE*** Your download file links to register for your lessons expire in 15 days for security reasons. Please do get registered to access your lessons within 15 days of your completed order receipt. Once you are registered, you have lifetime access to the videos that never expire.
Did you already miss the deadline? Don't worry, we still love you and will help you regain access. Just open up a support ticket by using the button in the upper right hand corner of this screen so we can help you.
If for any reason you cannot find your "Completed Order Receipt", you can log into your SHOP account here and get instant access to your tracking numbers as well as access your pole lessons download files to begin the registration process.
The reason you need to create a new registration profile to access the lesson included in your purchase is because the videos are hosted in a different area that is separate from the physical goods sold in our shop. You will have two logins, one for the shop area, and one to access you pole video lessons.
If you have already registered to access your lessons, You can easily find logins for both accounts here.
Hope that helps you understand the process a bit better : )