This information is for the PFD Chrome Pro Quality Dance pole. If you need help shortening an X-Pole dance pole, please go here =>
This happens to people sometimes so don't worry, there is a solution : )
When your 500mm extension arrives, remove main pole B and attach the 500mm, 250mm (which came in your original kit) to Main Pole A (that has the black adjuster bar screwed into it) and then install your pole. You MIGHT need to add the 125mm extension (also included in your original kit) depending on your ceiling height.
This will shorten the pole to fit ceiling heights:
Replacing Main Pole B with a 500mm fits ceiling heights between 5ft 7inch to 6ft
Adding the 125mm extension to the 500mm that replaced main pole B fits ceiling heights between 5ft 11inch to 6ft 4inch
Adding the 250mm extension to the 500mm that replaced main pole B fits ceiling heights between 6ft 4inch to 6ft 9inch
Both 250mm & 125mm extensions added to the 500mm replacing main pole B fits ceiling heights between 6ft 9inch to 7ft 2inch
**IMPORTANT LIMITATION** If your ceiling height falls between 7ft 2inch and 7ft 4inch, these methods above will not work and there is no solution at this time.