This information is for the PFD Chrome Pro Quality Dance pole.   If you need help shortening an X-Pole dance pole, please go here =>

This happens to people sometimes so don't worry, there is a solution : )

The shorten the PFD Chrome Pro Quality Pole, you would need to purchase a 500mm extension to replace main pole B (main pole B is the lower main pole that attaches to the base).

When your 500mm extension arrives, remove main pole B and attach the 500mm, 250mm (which came in your original kit) to Main Pole A (that has the black adjuster bar screwed into it) and then install your pole.   You MIGHT need to add the 125mm extension (also included in your original kit) depending on your ceiling height.