1) We are closed on the weekends (so is X Pole, Lupit, and Lil Mynx), we process orders within 48 hours during regular business hours of Monday through Friday 9am-4pm CST.  If your order is placed after 10am CST it will most likely process the following business day.  UPS only comes by the building once everyday.  Tracking numbers come through our system at night as well (when we are not open) so even though your package shipped, you may not get the tracking number till the next day depending on when your order was placed.  Please be patient and wait 72 hours before you panic.  We do care about you :)


2) Check your spam/junk folder - especially if you are a gmail user.  Receipts get randomly placed there for unknown reasons.  Many times your tracking numbers (as well as other notices about the processing of your order) were sent but didn't land in your inbox.  Please add us to your Safe Senders list so you don't miss any future video or free promos :)